Q. How do I order music from AnderKamp Music?
A. As soon as you place your order, you should receive an email with a link to download the music you ordered. It is set to automatically send so if you don’t have it within a few minutes, look in your spam folder to see if it’s there.
Q. How do I pay for products from AnderKamp Music?
A. We use paypal to process payments now. If you do not have a paypal account, you can enter credit card information through paypal for no additional fee. We can also accept Venmo if the other options do not work for you (just send us an email). jeff at anderkampmusic.com
Q. What do I need to view and print arrangements from AnderKamp Music?
A. AnderKamp Music downloadable charts are in .pdf format. You need Acrobat Reader to open, view and print these files. Apple’s ‘Preview’ can also open PDFs as well as a number of other programs.
Q. Can I hear audio samples of arrangements online?
A. Online audio samples of all recorded arrangements are available in MP3 format in the product description of each title in the catalog section of the site. You’ll see something like “Click below to hear sample” and you..well..you..click below.
MANY of our arrangements can be heard on our YouTube Channel by clicking here.
Q. What do the Grade Levels mean?
A. AnderKamp Music’s Grading System is as follows: Grade 1-average beginning high school level players Grade 2-average high school level players Grade 3-above average high school level players Grade 4-advanced high school level players Grade 5-college level players.
Q. I love your arrangement of ______________, but I could really use a substitution part that is not listed. How can you help me?
A. In certain situations, Finale files can be emailed if you like to make the changes yourself.
Q. What if my internet crashes while I’m downloading files that I’ve already paid for?
A. You are given 3 downloads of each arrangement. If something happens, just email us and we can send you the file. You WILL get your music!
Q. I’m trying to download the free arrangements or the downloadable files I’ve ordered, and they keep opening in my web browser. I can’t save them to my computer. How do I fix this?
A. Your computer’s internet settings are set to open .pdf files with what’s called an Acrobat Viewer plug-in. In the preferences section of your internet program, there’s a section about Receiving Files and a File Helper section within that area. Change the download helpers so that .pdf files are opened using the Acrobat Reader application instead of the viewer.
Q. If you do not have what I am looking for, can you help me?
A. We are in contact with most of the publishers of instrumental music on a consistent basis. Give us a call or send us an email with what you are looking for. If we don’t have it, we should be able to recommend other places to look. We also create custom arrangements for Christmas Pageants and other special times. Call us to talk about how we might work with you on your next big production.